Contact Us

Ready to upgrade your connectivity? Our team is here to help — reach out today.

Get in Touch

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Email

sales@boydj.xyz

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Phone

(208) 568-1379

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Headquarters

BOISE, ID

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Business Hours

Monday – Friday: 8:00 AM – 8:00 PM ET
Saturday: 9:00 AM – 5:00 PM ET
NOC: 24/7/365 for existing customers

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Technical Support (Existing Customers)

support@boydj.xyz
(208) 568-1379
Available 24/7/365

Request a Quote

Tell us about your bandwidth needs and our team will respond within 2 business hours.

Frequently Asked Questions

What is the typical installation timeline?

Standard DIA installations complete within 5–15 business days for on-net buildings. Off-net or new fiber build locations range from 30–90 days depending on local permitting and construction requirements.

Does BoyDJ offer service level agreements (SLAs)?

Yes. Every DIA plan includes an SLA covering uptime, latency, jitter, and packet loss. Credit percentages scale based on severity: from 5% for minor deviations to 100% for total outages exceeding SLA thresholds.

Can I use my own IP addresses?

Absolutely. If you have your own ASN and PI (Provider Independent) IP space, we support BGP peering for you to advertise your prefixes. We also provide BoyDJ-allocated IPs at no extra cost.

Do you cap data usage?

Never. All BoyDJ plans include truly unlimited data with no throttling, no fair-use caps, and no overage charges — regardless of how much bandwidth you consume at your committed rate.

What is your network uptime guarantee?

Our standard SLA guarantees 99.9% uptime. Business plans guarantee 99.99%, and Enterprise plans offer 99.999% (five-nines) — equating to less than 5.26 minutes of downtime per year.

How do you handle DDoS attacks?

All plans include basic DDoS mitigation. Business plans and above feature always-on mitigation with automatic traffic scrubbing at our network edge. Enterprise customers receive up to 5 Tbps of protection with real-time attack visibility.